Returns

RETURNS:

NO RETURNS ON ITEMS THAT HAVE BEEN USED.

• Return of any merchandise is not permitted without prior approval and must be shipped within 30 days of receipt of merchandise.
• Defective items WILL BE REPLACED or REPAIRED IN YOUR AREA due to high cost of shipping. Decision to replace or repair will be determined by Wall Tent Shop.
• There will be a 20% restocking fee for any product returned that is not defective - determined by Wall Tent Shop.
• Returns must be shipped prepaid freight.
• Shipping fees are non refundable.
• All warranties actual or implied are the sole responsibilities of the manufacturer and should be returned directly to the manufacturer for replacement or repair after coordinating with Wall Tent Shop.
• CUSTOM ORDERS , and items that have been worn, used, dirty, or altered or otherwise damaged/modified by the customer will NOT be accepted for refund or replacement. All tent frames are considered custom orders as each frame is custom built for a specific tent dimension, (slope, wall height, width, ridge height, ridge length) and each custom frame will only exactly fit the tent the frame was specifically built for.
• RETURNS: REFUND TO CUSTOMER WILL BE REDUCED FOR THE TOTAL SHIPPING COSTS TO AND FROM CUSTOMER.